Community ISP Lit Fibre is to switch on its ultrafast, full-fibre network across towns in Essex this month as a county-wide
study reveals that 84% of Essex locals want to move provider.
According to the Lit Fibre study, on a typical day, Essex homes have an average of seven devices connected to the internet, meaning that reliable and fast internet is vital for homes across the county. However, one third (29%) are frustrated by their existing internet provider multiple times each week, and over half (53%) would change their provider for faster speeds; whilst 43% say that cheaper internet and 42% a more reliable service would make them switch.
The Top 5 Reasons People Want to Move Internet Provider are:
1.
Cheaper 53%
2.
Faster speeds 49%
3.
More reliable 47%
4.
No mid contract price hikes 31%
5.
Better customer service 25%
As the cost of living intensifies, many broadband firms will begin to roll-out mid-contract price hikes of up to 15% from April. However, Lit Fibre is not planning any increases for customers, or nor mid contract price hikes.
As part of its investment into Essex, Lit Fibre asked local communities for their opinions on existing internet services available in the
area and whether they understood the benefits that full-fibre broadband will offer to homes across the county. The study reveals that
getting full-fibre internet to people who have not had access before is seen as the joint leading benefit of full-fibre connectivity (43%) alongside
it having a positive impact on community projects. This is closely followed by 38% saying it will improve local businesses.
Lit Fibre has immediately taken residents’ feedback into its plans for Essex, partnering with Ideas Hub Chelmsford for its
Chelmsford Light Parade event earlier this month as well as sponsoring FC Clacton with works well underway to revamp the grounds.
Stephen Andrews, Lit Fibre’s Community Manager for the East and local Clacton resident, believes there is much to be done to help residents
in Essex understand the benefits that full-fibre can bring, and to show how easy and cost effective it is to switch. Ahead of Lit Fibre turning on its service in the region this month, he says:
“We
are delighted to be working closely with local community groups and events across Essex to educate residents on full-fibre internet and why it’s not only faster but cheaper and more reliable than existing services. Our team are on the ground in Chelmsford,
Clacton and surrounding areas to show the difference that Lit Fibre can make by connecting these towns.”
Once live, homes will have access to Lit Fibre’s symmetrical 100Mb, 500Mb or 1Gb packages, delivering speeds up to 18 times faster** than
current broadband services. Those who register their interest via litfibre.com
will receive additional discounts on their introductory prices.
Residents can simply use Lit Fibre’s postcode checker at
www.litfibre.com/get-lit
to see if their home is covered by the service and register for further information.
