The Terminal Tours allowed visitors the opportunity to experience the full passenger journey, from check in and central search, to departures and arriving back through Border Force.
New safety measures were well received with guests reporting that they felt at ease throughout. For anxious attendee’s, Canine Concern and Mind were on hand offering support and information.
Canine Concern is a charity which provides care dog visits to those who may benefit from the service, such as those suffering from anxiety or mental health difficulties.
The medical profession endorses findings that dogs can bring comfort to those vulnerable to mental health and anxiety. Therapy dogs can help even the most nervous of fliers regain their confidence and the airports four-legged friends will roam the terminal once more to offer a friendly stroke or a furry cuddle.
Mind is a mental health charity whose mission is to ensure everyone susceptible to or experiencing mental health issues is given all the help, support and guidance needed to enable them to cope more easily and effectively. The airport announced a two-year partnership which will include dedicated focus on community support with a calendar of activities scheduled, airport employee mental health awareness and fundraising campaigns.
The tours build on the airport’s strong foundations of customer service and support such as its blue band scheme, whilst aligning with its Connecting Communities commitment.
