Essex & Suffolk Water has unveiled the latest tool in its quest to stop water being lost to leaks – a new interactive online portal which gives customers the power to report leaks and track repairs at the touch of a button.
The water company, which serves customers in Essex, Suffolk and parts of East London, has pledged to reduce leakage across its network by 17.5% over the next few years, through significant investment and an innovative approach. Customers can play a key role in this by reporting leaks as soon as they see them, and the new Leakage Portal lets them do this quickly and easily. It can be accessed by visiting www.eswcommunityportal.co.uk/leaks.
Central to the new Leakage Portal is an interactive map which shows reported leaks on the Essex & Suffolk Water network. Customers can use this to find if a leak has already been reported, and check the progress of the repair. If it hasn’t been reported they can then make their report online, which is passed directly to an advisor.
The portal features tools to help customers describe the type of leak, and they can even upload photos so it can be identified and prioritised for repairs. Once a leak has been reported it will be included on the interactive map, and updates will be provided via the portal until a repair has been completed.
