Essex & Suffolk Water has announced plans to reduce water bills by up to 12% for all customers in its drive to offer ‘world class’ customer service to the whole of the region.
Customers will not have to wait five years to receive the benefits of these changes – they will begin with large cuts in 2020 with customers’ right across the area seeing a 10% cut in their water bills.
These reductions will extend to 12% by 2024/25, meaning even more savings for customers.
As well as receiving a discount to their bills, customers will also benefit from a £36 million investment in the company’s customer service systems and digital platforms.
This will mean less time waiting on the phone for people and improved, simpler and more consistent communications with the company.
