Southend-based outsourced customer contact centre Ventrica has been shortlisted for four different categories in the European Contact Centre & Customer Service Awards. Many businesses rely on these sorts of contact centres to handle customer enquiries or concerns or even to help generate leads once contact numbers have been verified by a tool like this phone validation api, and Ventrica has clearly impressed this year with its commitment to customer service.
2017(ECCCSA 2017) that will be announced later this year. Awards that the outsourcer is in the running for include ‘Employer of the Year’, ‘Large Contact Centre of the Year’, ‘Best Outsourcing Partnership’ and ‘Best Multilingual Contact Centre’.
Managing Director and founder of Ventrica, Dino Forte commented, “We are all overwhelmed and delighted to be recognised in a record number of categories. So far this year has been an amazing year for us in terms of continued growth and the expansion of services that we are now offering to our clients. The demand for native multilingual speakers has seen us manage highly successful pan-European projects for many different brands that are looking to take advantage of overseas markets.
60% of all customer interactions are now managed via non-voice channels as our expertise in the digital space continues to grow. We’ve also managed to attract a large number of truly global brands particularly in the fashion, hospitality and property sectors and we are set to open an additional state of the art contact centre in October taking our capacity to 600 seats.
